Delivery and Returns

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KUR HESAPLA

Delivery return and General Conditions
Driving License and Age Restrictions
In order to rent a car, you must be at least 22 years of age and have a driving license of at least 2 years. The minimum age limit may vary for different vehicle classes.
Rental Period
Car rental period is at least 24 hours.
Included in the Rental Price
The charges announced in daily car rentals include the following services: 250 km (the right to use per kilometer, Damage Liability Assurance, Theft Assurance and 18% Value Added Tax, Exempted Rent a Car Insurance
Not Included in the Rental Price
Products and services that are not included in the price announced in all car rentals are: Fuel, 360 Damage Assurance, 360 Plus Damage Assurance, Discretionary Financial Liability Assurance, One-Way Fee, Delivery / Delivery Fee according to Office availability, Baby Seat, Navigation and additional accessories-add-ons, Bridge and Highway Pass Device-Card Usage Fee with Additional Driver
One Way Service
In the event that the vehicle is picked up from an office and returned to another office, the one-way fare stipulated by BNA TURİZM OTOMOTİV LTD.ŞTİ is applied. Price information varies on an office basis and can be viewed at the reservation stage. You can get detailed information by calling our Reservation Center.
Additional Driver Service
In order for the vehicle to be used by the person and / or persons other than the renter, the Driver's License information of the additional driver must be added to the Rental Agreement with an additional fee. In the event of an accident by the user and / or users who are not included in the lease agreement, all assurances are deemed invalid and the person (s) who rents and use the vehicle are held separately and jointly. You can call our Reservation Center for price and detailed information. (Additional driver rental conditions are the same as those found in the Driver's License and Age Restrictions)
Vehicle Delivery / Pickup Service
All vehicle deliveries and repurchases are made from the BNA TURİZM OTOMOTİV LTD.ŞTİ offices. BNA TURİZM OTOMOTİV LTD.ŞTİ can be purchased separately at the time of booking, from 0 to 30 km, in the cities and towns where it is located within the boundaries of the district municipality. Delivery and delivery services to be made in the cities and regions where BNA TURİZM OTOMOTİV LTD.ŞTİ has no office are also priced. You can call our Reservation Center or our sales offices for more information.
Financial Inquiry and Credit Rating
For the first rentals you make through BNA TOURISM OTOMOTIV LTD.STI, your credit rating is checked and evaluated with the Rental Risk application of the credit registry office. If your credit limit is not found suitable for pre-paid reservations, the car rental fee will be returned to you within 7-14 days.
Vehicle Return Time
For delays of up to 2 hours in the return of the vehicles, 1/3 of the rental price applied in the contract for each hour and 1 full-day rental price for delays exceeding 2 hours.
Financial Inquiry and Approval
In the first leases, financial approval is required with the Rental Risk query. In order for the Rental Risk query to be made by BNA TURİZM OTOMOTİV LTD.ŞTİ, the customer must approve by mobile phone. If the customer does not approve or if a negative result is obtained at the end of the inquiry, rental approval is not given. In this case, the payment made is returned to the customer. The return period is between 5-7 days depending on the transaction intensity of the bank.
Terms of payment
◦ Total rental amount and assurance fees are collected at the beginning of the lease with a credit card belonging to the person who rented the vehicle. There is no cash payment, debit and virtual card application. In L, X, V, W, T and K vehicle groups, it is required to present double credit cards belonging to different banks.
◦ The lease agreement is opened during the lease and regulated according to the laws and practices of the country of lease. BNA TURİZM OTOMOTİV LTD.ŞTİ General Rental Conditions apply.
Farkı If the difference in the invoice amount that may occur at the end of the lease is collected or returned by the lease office.
◦ The credit card holder must be present during the rental. Renting with someone else's credit card cannot be made.
Ek In addition to the rental price, a certain amount of deposit is collected from the credit card submitted by the customer according to the brand and model of the vehicle to be rented. Therefore, limit availability (up to the total price of rent and deposit) must be available. At the end of the lease, the deposit collected as deposit, additional services, guarantees, missing fuel, damage, penalty, etc., if any. After deducting the non-booking prices such as, they will be returned to the same card. Deposit refunds are reflected on your credit card within 3-5 business days after the return is made due to the internal communication of the bank.
Prepaid (Online) Reservation Conditions
'' 'Online Payment' 'indicates that the rental fee and the additional service fees selected will be paid online. For payments made with the 3D security step, the card holder and the reservation owner are not obliged to be the same person during the payment from the internet, but the tenant must be able to present his own credit card during the rental and a deposit must be made from this credit card.
◦ If BNA TURİZM OTOMOTİV LTD.ŞTİ cannot perform the leasing service due to its own reasons, the full amount paid by the customer is returned.
NA BNA TURİZM OTOMOTİV LTD.ŞTİ Prepaid Reservation Forms, which show a prepaid amount, replaces only the amounts of the prepaid reservations written on the reservation form for the rentals to be made at the rental locations of BNA TURİZM OTOMOTİV LTD.ŞTİ. Additional services and assurances that the customer can request at the beginning or in the process of the lease and fuel, one-way etc. does not include spending costs. Our customers' credit card is required during the lease for the other services, assurance, spending or traffic penalty and damage prices (written in the rental agreement, if the conditions explained in the case of accident and theft are not fulfilled).
Aşamasında In the process of reflecting the payments made to our customers' credit cards, all kinds of commissions, exchange differences, service fees, etc. that the banks holding the credit card can apply for any reason. costs are outside the responsibility of the brand BNA TURİZM OTOMOTİV LTD.ŞTİ.
Kişisel Your personal Rental Risk inquiry is made for the reservation to be certain. In case of a negative return from this query, the reservation is not accepted, your money will be returned on the same day. The money back to the account can vary depending on your bank's transaction speed.
Online Payment Reservation Rental Conditions
◦ For prepaid reservations, the rental day, hour and vehicle information cannot be updated or changed. If a reservation change is desired, cancellation of the reservation is required. The following cancellation - refund conditions apply. After cancellation, a new prepaid reservation can be made according to the desired change.
Indirim The discount earned through prepaid reservation cannot be combined with any other campaign.
Kiralama In a lease made with a prepaid reservation, if the rental period exceeds the return date specified in the reservation form, the additional fee to be incurred when the lease agreement is extended is collected from the credit card submitted by our customer at the start of the lease at the BNA TURİZM OTOMOTİV LTD.ŞTİ List prices valid on the date of extension.
◦ If the reservation is canceled up to 24 hours before the vehicle pick-up time for prepaid reservations, the entire rental fee will be returned by BNA TURİZM OTOMOTİV LTD.ŞTİ.
◦ For prepaid bookings, when the vehicle remains between 24 hours and 3 hours, the 1 day rental fee will be deducted and the remaining amount will be returned by BNA TURİZM OTOMOTİV LTD.ŞTİ. (No refund will be made for 1 day reservations)
◦ For cancellations made 3 hours before vehicle delivery, the rental fee is not refundable.
◦ For prepaid reservations, the vehicles of our customers will be kept for 2 hours from the time of receipt, and our customers will be able to receive their vehicles within these two hours. After 2 hours, the reservation will be canceled automatically by the system and the fee will not be refunded.
In prepayment reservations, the days that are not used by the customer are not refunded after the vehicle is received.
I Refunds of Prepaid Reservations will be reflected on your card between 5-7 business days, depending on the transaction intensity of the Bank.
◦ In Prepayment Reservations, General Rental Conditions and the following conditions must be fulfilled in order for the vehicles to be delivered to our customers. If the following conditions are not met, the vehicle will not be allocated and no refund will be made.
▪ Payment method is only credit card, there is no cash payment and debit card application.
▪ The provision amount, which varies according to the rental and vehicle group, must be provided from the person's credit card.
▪ The name and surname of the person who will be renting must be on the credit card.
▪ In addition to the rental fee, sufficient limit availability is required for the deposit amount to be placed on the credit card.
▪ The person who will receive the vehicle must present his license and his own credit card to the BNA TURİZM OTOMOTİV LTD.ŞTİ office.
▪ In order for the middle and upper segment leasing to be realized, 2 credit cards belonging to different banks must be presented.
▪ Foreigners are obliged to present their passports to the office they will rent.
Cancellation and Refund Conditions
Rezervasyon If the reservation is canceled 24 hours before the pick-up time, the entire rental fee will be refunded by BNA TURİZM OTOMOTİV LTD.ŞTİ.
When the vehicle is delivered between 24 hours and 3 hours, 1 day rental fee will be deducted and the remaining amount will be returned by BNA TURİZM OTOMOTİV LTD.ŞTİ. (No refund will be made for 1 day reservations)
Iptal For cancellations made 3 hours before vehicle delivery, the rental fee is not refundable.
Araçlar In delivery, vehicles belonging to our customers will be kept for 2 hours from the time of receipt, and our customers will be able to receive their vehicles within these two hours. After 2 hours, the reservation will be canceled automatically by the system and the fee will not be refunded.
Kalan The number of days remaining in early delivery of the vehicle is not refundable.
Kullanıcıların Users with foreign driving license are obliged to present their passport to the office they will rent, otherwise the prepayment amount will not be refunded.
◦ Possible refunds will be reflected on your card between 5-7 business days, depending on the transaction intensity of the bank.
◦ In Prepayment Reservations, General Rental Conditions and the following conditions must be fulfilled in order for the vehicles to be delivered to our customers. If the following conditions are not met, the vehicle will not be allocated and no refund will be made.
▪ Payment method is only credit card, there is no cash payment and debit card application.
▪ The provision amount, which varies according to the rental and vehicle group, must be provided from the person's credit card. The name and surname of the person who will be renting must be on the credit card.
▪ The person who will receive the vehicle must show his license to the BNA TURİZM OTOMOTİV LTD.ŞTİ office.
▪ In order for the middle and upper segment leasing to be realized, 2 credit cards belonging to different banks must be presented.
◦ Pay Now (Prepaid) The discount earned through a reservation cannot be combined with any other campaign.
Reservation Change
No changes can be made to a prepaid reservation. If a reservation change is required, the cancellation of the reservation is required and the above cancellation - refund conditions apply. After cancellation, a new prepaid reservation can be made according to the desired change.
Unused Days
After the rental begins, no refund will be made for unused days in case the vehicle is returned before the date range specified on the reservation form. If our customer does not receive the vehicle at the date and time specified in the reservation form, even though the pre-paid reservation has been made, the prepaid amount collected will not be refunded.
Prolonged Rental
In a lease made with a prepaid reservation, if the rental period exceeds the return date specified in the reservation form, the additional fee to be incurred when the lease agreement is extended is collected from the credit card submitted by our customer at the start of the lease at the BNA TURİZM OTOMOTİV LTD.ŞTİ List prices.
Traffic Fines
All kinds of responsibilities and financial traffic penalties arising from non-compliance with the traffic laws in force belong to the user. Traffic and illegal bridges, highway crossing fines that occur during the rental period of the vehicle but reach us after the end of the rental are collected from the person and / or company specified in the rental agreement. Due to the reason the vehicles are kept by the official or local authorities for whatever reason, the time to pass is accepted within the contract period. 20 TL + VAT service fee is applied in traffic fines.
Other services
Please contact our office for your car rental requests longer than 1 month.
Important notes
In case of an accident, it is obligatory to keep an accident report in accordance with the shape of the accident without changing the location of the vehicle or to get accident, theft and alcohol detection reports by applying to the nearest police or gendarmerie station and to inform the Full Support Line numbered 0424 212 2 444. In case of theft of the vehicle, it is obligatory to inform the Full Support Line numbered 0424 212 2 444, which provides 24/7 service by applying to the nearest police or gendarmerie station. Otherwise, all the guarantees purchased are deemed invalid and any damages incurred will be collected from the tenant, including material and moral losses to third parties. If the vehicle malfunctions or if support is needed for any reason, assistance should be provided from the telephone 2424 212 2 444, which provides 24/7 service.
- Please make sure that the Vehicle Delivery and Receipt Form is filled and signed mutually at the beginning of the rental and during the return.
- To extend the rental period, inform / change the return time and day, please call the office you rented or our reservation center.
- In case of accident, vehicle malfunction or support for any reason during rental, Full Support Line numbered 0424 212 2 444 should be called.
- In case of periodic maintenance mileage of the vehicle during your use, please call our Full Support Line so that you can safely continue your journey.
- In the event that the vehicle is accident as ONE SIDED or the glass is broken and theft is stolen or stolen, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station. In the case of DOUBLE-SIDED accidents, the drivers are obliged to fill the Material Damaged Accident Detection Report in accordance with the form of the accident, as specified in the minutes, except as stated in the following articles. In double-sided accidents, the traffic accident report is issued only by the traffic police.
- If a motor vehicle without a driver's license is used,
- If the driver is younger,
- If the driver is suspected of alcohol or mental health,
- If one of the vehicles involved in the accident belongs to public institutions,
- If damage occurs to property belonging to public institutions,
- In the traffic accident, if only the items belonging to the third parties are damaged,
- If one of the vehicles involved in the accident does not have traffic security,
- A traffic accident has resulted in death and / or body damage.
assurances
The explanation about our safeguards is given below. Disclosures are for general and informational purposes. BNA TURİZM OTOMOTİV LTD.ŞTİ reserves the right to change this information in time. The guarantees included in your reservation are included in your quote and / or reservation confirmation.
You can buy assurances that are not included in your prices at our sales offices at the beginning of the rental. You can also get detailed information about valid limits from our sales offices.
Discretionary Financial Liability Assurance (LI-SLI): These are the guarantees that cover damages to third parties.
360 Guarantee Package: It covers body damage that may occur except tire, glass and headlight. In case of damage, all documents must be delivered to the BNA TURİZM OTOMOTİV LTD.ŞTİ office.

360 Plus Assurance Package: Covers body damage that may occur except tire, glass and headlight. For the damages up to 1000 TL, it is sufficient to have a customer statement.
Overseas Exit
It is forbidden to take the rented vehicles abroad.
Renting with a Foreign Driver's License
a) TENANT Turkish citizens know and accept that they can only drive in our country with the driver's license they have obtained from foreign countries:
1) The vehicle can be used for a maximum of 1 year from the date of entry into our country with driver licenses obtained from foreign countries.
2) Those who are in our country for more than six months, the driving license of the driver's license has been approved by the foreign representative offices or Turkish.
It is obligatory to have their translations with them along with the driver's license.
3) At the end of one year, the driver's license obtained from foreign countries has been replaced with the driver's license in order to use the vehicle in our country.
It is mandatory.
b) The foreign country citizen RENTERS, on the other hand, know and accept that they can drive in our country with the driver's license they have obtained from abroad.
1) The vehicle can be used for a maximum of six months from the date of entry into our country with driver licenses obtained from foreign countries.
2) At the end of six months, in order to be able to drive in our country, the driver's license obtained from foreign countries has been replaced with our country's driver's license.
It is mandatory.
Usul Without prejudice to the relevant laws and the provisions of bilateral and multilateral agreements, the procedures and principles regarding the replacement of the driver's license obtained from foreign countries with the driver's license of our country are as follows:
a) The application can be made to any traffic registration agency.
b) The information and documents that must be submitted during the application are determined by the General Directorate of Security.
c) Except for the education and examination condition stipulated in article 41 of the Law No. 2918, the conditions of not being convicted in the same article, age, education and health conditions are sought. However, for foreigners with diplomatic exemptions, the written declarations that they have the necessary conditions are taken as a basis for the provisions of bilateral or multilateral agreement.
ç) When necessary, an investigation and research can be conducted on the accuracy of the driving license through the Ministry of Foreign Affairs or our foreign representatives.
d) Foreign driver's documents received temporarily are not changed.
e) Driver's licenses obtained from countries that are not a party to the Road Traffic Convention and we do not have a bilateral agreement on mutual recognition and exchange of driver's licenses are not replaced by our country's driver's license.
f) The driver's license obtained by the Turkish citizens from the countries that are parties to the Road Traffic Convention shall be replaced by the equivalent or equivalent driver's license.
g) The driving documents of our country and the driver's license issued to use other vehicle types, which are equivalent to the driver's licenses issued by foreigners for the use of motor bike (mopeds), motorcycles, wheeled tractors, work machines or automobile type vehicles from countries that are parties to the Road Traffic Convention. class is changed with a driver's license, but the documents of those who are authorized to use these vehicles by installing a trailer are replaced with a BE class driver's license in our country. In case of requesting class driver's license other than these, education and exam condition are also required.
ğ) In order to obtain a different class driver's license in our country, people who have obtained a driver's license from abroad have to convert their driver's license to a driver's license in our country.
h) Driver's documents obtained from foreign countries, which are changed with our country's driver's license, are sent to the relevant country.
ı) Transactions are made in accordance with the article 39 of the Law No. 2918 about the drivers who obtained from foreign countries and those who drive without meeting the conditions specified in this article.

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